The joy of receiving a handwritten thank you!

January 11, 2012

Handwritten note (with name removed & permission for sharing)

Every once in awhile something simple can touch your heart.  This “thank you” letter received in the mail at our library right around Christmas sure did that for me.

It reminded me why I entered this profession all those years ago and have never lost the burning desire to provide the best possible library services to all who enter.   Plain and simple: libraries rock.  (You can read more about the importance of public libraries here…and there…and everywhere.)

But more than that, it underscored for me my burgeoning belief that  in this world of instant communication, nothing has more power than a handwritten letter delivered by the United States Postal Service.    As our world shifts and reshapes itself, I’d like to think that the future generations won’t forget that.

The final “take away” for me in this letter is that no matter how grand the building or how excellent the search engine, it’s still the staff that counts the most.

Kudos to our staff for their tireless commitment to the goal of helping people use this library.   Our project was several years of disruption and displacement.  Through it all, the staff made it their responsibility to deliver excellent library service…one person at a time.

As you can see, it’s appreciated.

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